1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website www.getcallsback.com/roofing (the "Website") and the services provided by GetCallsBack, operated by 3D World Spain SL, a company registered in Spain ("we," "us," or "our").

By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

2. Definitions

• "Services" refers to the AI-powered receptionist services we provide to HVAC and roofing businesses, including but not limited to automated call answering, appointment booking, emergency detection, SMS alerts, and related features.

• "Client" refers to any HVAC or roofing business or individual that subscribes to or uses our Services.

• "Visitor" refers to any person who accesses our Website without necessarily being a Client.

• "AI Receptionist" refers to our artificial intelligence-powered telephone answering system.

• "Demo" refers to the interactive AI receptionist demonstration available on our Website.

3. Eligibility

Our Services are designed for HVAC and roofing businesses operating in the United States. By using our Services, you represent that you are at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or your business.

4. Description of Services

GetCallsBack provides AI-powered receptionist services specifically designed for HVAC and roofing companies. Our Services may include:

• 24/7 automated call answering in your company's name

• Lead qualification and customer information capture

• Emergency call detection and priority SMS alerts

• Automatic appointment booking integrated with your scheduling tools

• Spam and non-service call filtering

• Monthly performance and ROI reports

• Integration with third-party tools including ServiceTitan, Jobber, Housecall Pro, Go HighLevel, Acculynx, JobNimbus, Roofr, CompanyCam and EagleView.

The specific features and scope of Services provided to each Client will be determined during the onboarding process and outlined in a separate service agreement.

5. Website Demo

Our Website features an interactive AI receptionist demo powered by ElevenLabs technology. This demo is provided for demonstration purposes only and is intended to showcase the capabilities of our AI receptionist. The demo does not constitute a commitment to deliver identical performance or results.

By using the demo, you consent to the processing of your voice data during the interaction. Voice data is processed in real-time for the purpose of generating AI responses and is not permanently stored by GetCallsBack.

6. Booking and Strategy Calls

Our Website allows you to schedule a Free Strategy Call through our booking system powered by Cal.com. By booking a strategy call, you agree to provide accurate contact and business information. Strategy calls are free of charge and carry no obligation to purchase our Services.

We reserve the right to cancel or reschedule strategy calls at our discretion. We will make reasonable efforts to notify you in advance of any cancellation or rescheduling.

7. Pricing and Payment

Pricing for our Services is customized based on each Client's specific needs, including call volume, required features, and integrations. Detailed pricing will be provided during or following your strategy call and will be formalized in a separate service agreement before any charges are applied.

No charges will be applied without your explicit consent and a signed service agreement.

8. Service Agreement

Upon agreeing to use our Services, a separate Service Agreement will be executed between GetCallsBack and the Client. The Service Agreement will outline the specific terms of service, including scope, pricing, payment terms, duration, and termination conditions.

In the event of a conflict between these Terms and a Service Agreement, the Service Agreement will prevail.

9. Client Responsibilities

As a Client using our Services, you agree to:

• Provide accurate and complete business information during onboarding

• Maintain valid and active phone numbers, scheduling tools, and integrations required for the Services to function properly

• Comply with all applicable laws and regulations, including those related to telecommunications and consumer protection

• Not use our Services for any unlawful, fraudulent, or harmful purpose

• Notify us promptly of any changes to your business information that may affect the delivery of our Services

10. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, software, and design, is the property of GetCallsBack or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from our Website without our prior written consent.

The GetCallsBack name and logo are trademarks of 3D World Spain SL. You may not use our trademarks without our prior written permission.

11. AI Technology Disclaimer

Our AI receptionist uses artificial intelligence technology to interact with callers. While we strive for accuracy and natural-sounding conversations, you acknowledge and agree that:

• The AI receptionist may occasionally misinterpret caller requests or provide imperfect responses

• The AI receptionist is not a substitute for professional emergency services. In the event of a life-threatening emergency, callers should contact 911 directly

• We continuously improve our AI technology, but we cannot guarantee 100% accuracy in call handling, appointment booking, or emergency detection

• Call recordings and transcripts may be used to improve our Services, subject to our Privacy Policy

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• GetCallsBack shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Website or Services.

• Our total liability for any claim arising from or related to our Services shall not exceed the total amount paid by you to GetCallsBack in the twelve (12) months preceding the event giving rise to the claim.

• We are not liable for any losses resulting from missed calls, failed emergency detection, incorrect appointment bookings, or other AI errors, except to the extent caused by our gross negligence or willful misconduct.

• We are not liable for any interruptions, delays, or failures in service caused by third-party providers, internet connectivity issues, or circumstances beyond our reasonable control.

13. Indemnification

You agree to indemnify, defend, and hold harmless GetCallsBack, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of our Website or Services, your violation of these Terms, or your violation of any applicable law or third-party rights.

14. Third-Party Services

Our Website and Services may integrate with or contain links to third-party services, including but not limited to Cal.com, Google Analytics, ElevenLabs, ServiceTitan, Jobber, and Housecall Pro. We are not responsible for the content, privacy practices, or terms of service of these third-party providers. Your use of third-party services is subject to their respective terms and conditions.

15. Availability and Modifications

We strive to maintain the availability of our Website and Services, but we do not guarantee uninterrupted or error-free access. We reserve the right to modify, suspend, or discontinue any part of our Website or Services at any time, with or without notice.

We may update or modify these Terms from time to time. Material changes will be posted on our Website with an updated "Last Updated" date. Your continued use of our Website or Services after any changes constitutes your acceptance of the revised Terms.

16. Termination

We reserve the right to terminate or suspend your access to our Website or Services at any time, without prior notice, if you violate these Terms or for any other reason at our discretion.

Upon termination of a Service Agreement, any outstanding payment obligations will survive termination.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

For Clients based in the United States, any disputes arising from or related to these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with the arbitration taking place remotely or in a mutually agreed location.

For all other users, disputes shall be subject to the exclusive jurisdiction of the courts of Spain.

Nothing in this section limits your right to bring claims in small claims court if your claims qualify.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and GetCallsBack regarding the use of our Website and Services.

20. Contact Us

If you have any questions about these Terms, please contact us:

GetCallsBack

Operated by 3D World Spain SL

Email: contact@getcallsback.com

Website: www.getcallsback.com/roofing