Privacy Policy
Last Updated: April 18, 2026
Introduction
GetCallsBack ("we," "us," or "our") is operated by 3D World Spain SL, a company registered in Spain. We provide AI-powered receptionist services designed for HVAC and roofing businesses in the United States.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.getcallsback.com/roofing (the "Website") or use our services.
By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
2.1 Information You Provide Directly
When you interact with our Website, you may voluntarily provide us with the following information:
Booking Information (via Cal.com): When you schedule a Free Strategy Call through our booking system powered by Cal.com, we collect your name, email address, phone number, company name, and any additional information you provide in the booking form, such as your call volume and current challenges with incoming calls.
Contact Information: If you contact us via email or phone, we collect your name, email address, phone number, and the content of your communication.
2.2 Information Collected Automatically
Analytics Data (via Google Analytics): We use Google Analytics to collect information about how visitors use our Website. This includes your IP address (anonymized), browser type and version, operating system, referring website, pages viewed, time spent on pages, and date and time of your visit. Google Analytics uses cookies and similar technologies to collect this information. For more details, see Google's Privacy Policy at https://policies.google.com/privacy.
Cookies: Our Website uses cookies and similar tracking technologies to improve your browsing experience. See Section 7 (Cookies) for more details.
2.3 Information Collected Through Our AI Receptionist Demo
Our Website features an interactive AI receptionist demo powered by ElevenLabs. If you choose to interact with this demo by clicking "Start a call," the following data may be processed:
Voice audio data during the conversation (processed in real-time, not permanently stored by us)
Text transcripts of the conversation
This demo is entirely optional. You are not required to use it to access our services or Website. The demo is powered by ElevenLabs, Inc. and is subject to their privacy policy, available at https://elevenlabs.io/privacy-policy.
How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our Website and services
To process and manage your booking requests for strategy calls
To communicate with you about our services, respond to your inquiries, and provide customer support
To send you information about our services that may be of interest to you (only with your consent)
To analyze Website usage and improve user experience
To comply with legal obligations
To detect, prevent, and address technical issues or fraudulent activity
Legal Basis for Processing (GDPR)
As a company based in the European Union (Spain), we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:
Consent: When you voluntarily provide your information through our booking form or interact with our AI demo.
Legitimate Interest: To analyze Website traffic, improve our services, and market our products to businesses.
Contractual Necessity: To fulfill our obligations when you engage our services.
Legal Obligation: To comply with applicable laws and regulations.
Your Privacy Rights
5.1 Rights Under GDPR (European Residents)
If you are a resident of the European Economic Area, you have the following rights:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete data.
Right to Erasure: You may request that we delete your personal data.
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Object: You may object to our processing of your data for direct marketing purposes.
Right to Withdraw Consent: You may withdraw your consent at any time.
To exercise any of these rights, contact us at contact@getcallsback.com.
5.2 Rights Under CCPA (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:
Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete your personal information.
Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise these rights, contact us at contact@getcallsback.com.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information with the following categories of service providers who assist us in operating our Website and delivering our services:
Cal.com: Scheduling and booking platform. Their privacy policy is available at https://cal.com/privacy.
Google Analytics: Website analytics. Their privacy policy is available at https://policies.google.com/privacy.
ElevenLabs: AI voice technology provider for our interactive demo. Their privacy policy is available at https://elevenlabs.io/privacy-policy.
Framer: Website hosting platform. Their privacy policy is available at https://www.framer.com/privacy.
We may also disclose your information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies
Our Website uses the following types of cookies:
Essential Cookies: These cookies are necessary for the Website to function properly. They cannot be disabled.
Analytics Cookies (Google Analytics): These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
Third-Party Cookies: Our embedded services (Cal.com booking widget, ElevenLabs demo) may set their own cookies. These are governed by the respective third party's cookie policies.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
Booking and contact information: Retained for 24 months after your last interaction with us, unless you request earlier deletion.
Analytics data: Retained in accordance with Google Analytics' data retention settings (currently set to 14 months).
AI demo interaction data: Voice data is processed in real-time and is not permanently stored by us.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
10. International Data Transfers
As our company is based in Spain (European Union) and our primary market is the United States, your personal data may be transferred to and processed in countries outside of your country of residence. We ensure that such transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses where required by GDPR.
11. Children's Privacy
Our Website and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
GetCallsBack
Operated by 3D World Spain SL
Email: contact@getcallsback.com
Website: www.getcallsback.com/roofing
FAQ
Will callers know they're talking to an AI?
What happens during a storm when call volume spikes 400%?
How fast can I get set up?
Can the AI handle emergency calls differently from regular inquiries?
Do I need to change my phone number?
What if I want to answer calls myself sometimes?